CRMData Limited Act! Software Specialists 01483 427484
CRMData LimitedAct! Software Specialists01483 427484

What's New in Act! v20

Meet the modern, new Act! v20 complete with interactive, graphical Act! Insight dashboards, Ask Act!™ with Amazon Alexa1, a fresh look, optimised Act! emarketing workflow, and compatibility and usability improvements that make Act! even better. Active subscribers are entitled to receive all Act! v20 features like interactive, graphical Act! Insight dashboards and Ask Act! with Amazon Alexa1, plus customer success resources and connections to hundreds of popular apps. 

Key highlights

  • Fresh new look
  • Optimised Act! emarketing workflow
  • Compatibility with Chrome for Mac
  • Numerous usability improvements

Subscriber features only

  • Act! Insight
  • Act Companion with new Act! Insight view
  • Ask Act!™ with Amazon Alexa1

Dive in and take a quick look: -

Fresh New Look

Experience a fresh, new look with visually stunning design updates consistent across Windows® and Web. Enjoy a modern navbar, new big button menu design, new Web login screen, and contemporary icons. Don’t worry, all the features and functionality you love are still right where you’d expect to find them.


Act! Insight Interactive Dashboard

Guide decision-making with rich insights from interactive, graphical Act! Insight dashboards available to active Act! Premium subscribers. See dynamic, visual snapshots of real-time metrics for sales productivity and performance, sales pipeline health, top performing products, win/loss analysis, and more with 10+ out-of-the-box dashboards. Personalise dashboards or configure your Act! Insight view to display insights most relevant to your business or role. Gain insight into business and team performance, no matter where you are, with a new Act! Insight view in Act! Companion.

Ask Act!™ with Amazon Alexa 

(Available to active Act! Premium Subscribers only)


Interact with Act! through simple, verbal requests to Amazon Alexa1 via Ask Act!—a leading edge voice integration available to active Act! Premium subscribers. Ask for key Act! contact and calendar details, then sit back as Amazon Alexa tells you what you want to know. No need to search your laptop or mobile device to stay informed! 

Optimised Act! Emarketing Workflow

Manage Act! emarketing campaigns through an intuitive, optimised workflow in Act!. Everything you need to create, send, and track campaigns is available in five newly designed views—Overview, Options, Create, Send, and Track with full-screen Call Lists. Because Act! emarketing is fully integrated with Act!, it's all right there and easy to follow -  no more bouncing out to a browser!

Compatibilty & Usibility Improvements

Benefit from compatibility and usability improvements that make Act! even better! Now you can…


  • Work with Act! on Chrome™ for Mac4
  • Quickly identify opportunities that need attention with the new opportunity field ‘Days in Stage’
  • Use right-click functionality in Windows® to change the status of an opportunity
  • Use ‘freeze columns’ functionality in Windows® when working in list views
  • Benefit from dozens of quality updates that make Act! even better!
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